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Technical Help

Please select the link below that best helps you address your problem or question.

If you are a faculty or staff member having problems with your user account, please contact the ITS Help Desk at (505) 426-2215.

If you have forgotten your password, you must contact the ITS Help Desk to reset it. The reset password step will not work for employees.

      1. You are a Highlands employee and need a username and password.

        • Click here to access the faculty/staff username application form.
          • A username/password is required for Highlands employees to have access to university computers or online resources.
          • Please complete the application and send it to the email address in the instructions or print out the completed application and take it to ITS.
          • It takes about one working day for a username to be created.
      2. You are a Highlands employee and you need assistance with your account.
      3. Computer help for employees
        • Click here for computer help for employees.
          • This document provides information for employees about using computers on campus.
      4. ITS Policies on Computer, Network, and Email
        • Click here to view policies
          • You can read the ITS policies that govern use of university computers.
      5. Highlands ITS technical self-help for students
        • Click here to learn about Highlands University online services for students and how to access them.
          • Survival tips and help for students from ITServices@NMHU. (Save Me)
          • What are the online services?
          • What is my password?
          • How do I get to Highlands student email?
      6. Click here to submit a work order to ITS.

If you have any problems or questions, please contact the ITS Help Desk at 505-426-2215 or stop by our office in room 216 in the Student Center (within the Purple Pub computer lab).