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Home > Statewide Centers > Distance Education > Online Chat Help

Online Chat Help

Having trouble finding information you need?
Try Online Chat.


Online chat is only available during the following hours listed below for each of the following departments or branches. Each department must follow certain guidelines because of federal and state regulations, so please read rules before going online to avoid confusion or frustration.

The following departments have online help
Department Hours link Chat link
Desire2Learn available hours chat link
Financial Aid available hours chat link
Language Learning Center available hours chat link
Library available hours chat link
Registrar available hours chat link
Tutoring available hours chat link
Writing Center available hours chat link




Library
 
Online Chat Hours
Monday Tuesday Wednesday Thursday Friday
8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m.

Library online chat: click here


Desire2Learn

Online Chat Hours
Monday Tuesday Wednesday Thursday Friday
8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m. 8 a.m.-5 p.m.

Desire2Learn online chat: click here


Online chat is setup to help you find the resources you need. Unfortunately, we cannot answer questions that are confidential in nature due to FERPA regulations.

Registrars and financial aid what can we do!
  1. Help answer general questions.
  2. Direct you to the correct resources.
  3. Help you with forms.
  4. Direct you to someone who can answer more detailed questions.


Financial Aid

 
Online Chat Hours
Monday Tuesday Wednesday Thursday Friday
N/A 1-5 p.m. N/A 1-5 p.m. N/A

Financial Aid chat link: Click here


Language Learning Center


Online Tutoring Instructions
To use our online tutoring services, you need to make an appointment at least 24 hours in advance.  The best way to do this is to call us at 505.454.3175.  You can also email us at llc@nmhu.edu.

Language learning center chat link: Click here



Registrar

Online Chat Hours
Monday Tuesday Wednesday Thursday Friday
N/A 1-5 p.m. N/A 1-5 p.m. N/A

Registrar chat link: Click here


Tutoring Center

Online chat tutoring rules

  1. Be respectful of tutors and other students seeking tutoring by properly preparing for your scheduled tutoring session.

  2. Have your questions ready to ask the tutor in advance.

  3. Try to limit your tutoring session so that other students can have access to a tutor.

  4. Please do not argue with the tutors. They are online to help you resolve question you have about specific problems, and make your Highlands educational experience better and productive.

Student Support Services 
 
Online tutoring chat hours
Monday Tuesday Wednesday Thursday Friday
NA 6-8 p.m. NA NA NA

Tutoring chat link: Click here


Writing Center

Online Tutoring Instructions
To use our online tutoring services, you need to make an appointment at least 24 hours in advance.  The best way to do this is to call us at 505.454.3537.  You can also email us at writingcenter@nmhu.edu. For more information: Click here

Writing Center chat link: Click here
 

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